Tesla does not have traditional customer service representatives. If you need to reach a Tesla customer service representative, you can do so through the Tesla website. The website includes a lost car locator, vehicle status checker, and service appointment request. There is also a way to leave feedback on your Tesla experience.
Tesla has a service center network.
Tesla has a service center network. You can schedule an appointment with them to get your car serviced. You can also submit a service request online to get your car fixed. Plus, Tesla’s service center partners are authorized to do warranty work.
Service center appointments are usually free.
Without a doubt, Tesla has a very high-touch customer service experience. If you have questions or concerns about your car, you can schedule an appointment at any Tesla service center. When you arrive, you’ll be greeted by friendly associates who will walk you through the process. If you prefer to schedule an appointment online, you can do so here, and if you have a smartphone, you can schedule an appointment using Tesla’s mobile app.
Parts are free for life.
Tesla’s customer service team is made up of more than just a call center. The company has more than 1,000 employees working in the US alone, with employees stationed at different facilities throughout the country to handle issues that may arise during shipping or after you’ve received your vehicle. You can also chat with a Tesla expert via chat and email.
Tesla has a live chat feature on its website.
Tesla has an active community on its website that discusses the brand and its vehicles in detail. If you need to ask about anything regarding your Tesla car or your account, you can find the answers within this community. Tesla’s representatives are also available for phone and email inquiries.
Tesla has a Twitter account.
Tesla has a Twitter account but it doesn’t have traditional customer service. The company does provide a way to make service requests through Twitter. If you have a question about your Tesla or want to report a problem, you can tweet @Tesla or @TeslaSupport.
Tesla forums and Facebook groups are active.
Similar to how Tesla’s vehicles are built, Tesla’s customer service is all in-house. They have a small team of representatives working for the company in California, but the rest of the in-person support is handled by the owners themselves. Tesla’s FAQs and online forums are helpful, but they’re not always enough to answer the questions of the most tech-savvy Tesla owners.
Tesla doesn’t do after-sales service.
The short answer is no. Tesla doesn’t have a traditional customer service department, and they don’t offer phone support. All of their after-sales service is handled through their website and through Tesla certified dealers. While Tesla does offer lifetime warranty coverage with the purchase of a car, Tesla does not offer any additional customer service when you run into issues with your car.
Conclusion
Tesla does have a customer service department, but it’s not the one you’re probably thinking of. Tesla is not run by the same people who design and build the cars. They don’t sell the cars either. Instead, Tesla outsources those responsibilities to its partners — the car dealerships. Tesla does provide some support through its website, and it will sometimes dispatch a technician to your home or office. But for the most part, Tesla customers are responsible for dealing with the car dealerships that they purchased their vehicles from.
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